Privacy Policy / Terms and Conditions
Terms & Conditions
Thank you for your custom and we’ll endeavour to get your order to you as quickly as possible. Most orders are despatched within 2 working days of receipt, but this sometimes take a little longer. Please allow for shipping times (see shipping). Please note that garment and print colours are indicative and may vary slightly from your display.
Returns, Refunds & Exchanges
If the item is faulty when it arrives or you would like to exchange it for a different size then simply return the item in its original condition, ensuring it reaches us within 7 days of you receiving the item. Please include a copy of the invoice and a note of why you’re returning the item, and we’ll replace it as soon as possible.
We want you to be really happy with your purchase, and if you’re not we’ll try our best to sort it out for you as quickly as possible.
When returning a product, you’ll receive a refund to your payment card.
Returns can only be accepted back if they are received in their original condition. We reserve the right to offer only a partial refund or exchange on items that are damaged or soiled. You will be responsible for the costs of returning the items to us unless the item is faulty. To ensure that your items reach us, you may also wish to obtain a Certificate of Posting or use a recorded delivery service as we can, of course, only give refunds or exchanges for goods we actually receive.
PRIVACY POLICY
We are committed to protecting your privacy and this policy sets out how we collect personal data, how we use it and how we store it. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy policy.
If you have any questions about your personal information or this policy, please contact us by email.
How we collect information
We collect your personal information when you subscribe to our mailing list, contact us in person, or using an online form, communicate with us by email, telephone or post or place an order. We may also collect your personal information in-person at events which you attend.
What we collect
We may collect the following information:
- Full name
- Contact information including postal address, email address and telephone number
- IP address and other online identifiers
What we do with the information we gather
We value your privacy and will do everything we can to safeguard and secure the information we collect.
Your data is used by us, Paypal and Stripe to process your order securely. Stripe provides you with a secure shopping cart and Paypal provide you with a secure page to make payments. We will never pass your personal information on to other organisations for them to use for their own marketing purposes. We may use your personal information in the following ways:
- Giving you information about our products and promotions by email
- Administering orders made online, or in person at events
- Meeting our legal obligations
- Complying with our policies and procedures
- Responding to your enquiries
The following sections give more detail about how your personal information is used.
Email Mailing Lists
If you subscribe to our email mailing list we collect your email address and your name. We will use your contact details to send you regular emails. Every email we send will always contain a link which allows you to unsubscribe from our mailing list.
(PCI DSS). You can find out more about the PCI DSS here.
Marketing
We will only use your details for marketing purposes if you have opted into receiving our updates.
We will only communicate with you in the ways that you want us to and will always respect your privacy. If you want to change how we contact you, please let us know by emailing [email protected] If you change your mind and ask us not to use your personal information for marketing purposes, we will action this as soon as possible but we may keep your details on a suppression list so that we know not to contact you.
Usage Data
We monitor and analyse traffic on our websites to help us improve our services and we use a third party service called Google Analytics to help us do this. Google Analytics is a web analysis service provided by Google Inc. (“Google”).
How long we keep your information
We keep your personal information for as long as it is needed to provide our services and in accordance with accounting and tax rules. When we no longer need your personal information, it will be securely disposed of.
Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or records when you visit our site. Cookies allow our web applications to respond to you as an individual, tailoring our site to your needs, speeding up checkout or remembering your preferences. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website. Further information on deleting or controlling cookies is available at www.aboutcookies.org.
Disclosure of your information to third parties
We will never sell, distribute or provide your personal information to third parties unless we have your explicit permission or are required to by law.
Your Rights
- You may request details of personal information which we hold about you.
- You have the right to ask us to erase your personal data.
- You have the right to edit and update your personal information at any time.
- You have the right to object to our processing of your personal information.
Should you wish to exercise any of the above rights, please contact us using the details at the beginning of this policy. Please provide as much information as possible about the nature of your request. It may take up to 28 days for us to comply with your request. If we process your personal information for the exercise or defence of legal claims or we can demonstrate compelling grounds that override your rights and freedoms, we may not be able to fulfil your request however we will always contact you to discuss this further.
Data Protection Act (GDPR)
Any data collected will be held in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation.
This Cookie Policy was last updated on 27th November 2020 and applies to citizens and legal permanent residents of the United Kingdom.
1. Introduction
Our website, https://www.arisingwave.com (hereinafter: "the website") uses cookies and other related technologies (for convenience all technologies are referred to as "cookies"). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
5.4 Social media
On our website, we have included content from Facebook to promote web pages (e.g. “like”, “pin”) or share (e.g. “tweet”) on social networks like Facebook. This content is embedded with code derived from Facebook and places cookies. This content might store and process certain information for personalized advertising.
Facebook are located in the United States.
6. Placed cookies
Elementor
Statistics (anonymous)
Elementor
Statistics (anonymous)
Usage
We use Elementor for content creation.
Sharing data
This data is not shared with third parties.
Statistics (anonymous)
Name
Expiration
Function
WooCommerce
Functional
WooCommerce
Functional
Usage
We use WooCommerce for webshop management.
Sharing data
This data is not shared with third parties.
Functional
Name
Expiration
Function
Name
Expiration
Function
JetPack
Statistics
JetPack
Statistics
Usage
We use JetPack for advertising.
Sharing data
For more information, please read the JetPack Privacy Statement.
Statistics
Name
Expiration
Function
Automattic
Statistics
Automattic
Statistics
Usage
We use Automattic for website development.
Sharing data
For more information, please read the Automattic Privacy Statement.
Statistics
Name
Expiration
Function
CloudFlare
Functional
CloudFlare
Functional
Usage
We use CloudFlare for content distribution network (CDN) services.
Sharing data
For more information, please read the CloudFlare Privacy Statement.
Functional
Name
Expiration
Function
WordPress
Purpose pending investigation
WordPress
Purpose pending investigation
Usage
We use WordPress for website development.
Sharing data
This data is not shared with third parties.
Purpose pending investigation
Name
Expiration
Function
Google Fonts
Marketing/Tracking
Google Fonts
Marketing/Tracking
Usage
We use Google Fonts for display of webfonts.
Sharing data
For more information, please read the Google Fonts Privacy Statement.
Marketing/Tracking
Name
Expiration
Function
PayPal
Functional
PayPal
Functional
Usage
We use PayPal for payment processing.
Sharing data
For more information, please read the PayPal Privacy Statement.
Functional
Name
Expiration
Function
Name
Expiration
Function
Name
Expiration
Function
Name
Expiration
Function
Facebook
Marketing/Tracking, Functional
Marketing/Tracking, Functional
Usage
We use Facebook for display of recent social posts and/or social share buttons.
Sharing data
For more information, please read the Facebook Privacy Statement.
Marketing/Tracking
Name
Expiration
Function
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Expiration
Function
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Expiration
Function
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Expiration
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Functional
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Miscellaneous
Purpose pending investigation
Miscellaneous
Purpose pending investigation
Usage
Sharing data
Sharing of data is pending investigation
Purpose pending investigation
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Expiration
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7. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on "Save preferences", you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
8. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner's Office (ICO)).
10. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
Arisingwave
Exeter
United Kingdom
Website: https://www.arisingwave.com
Email: arisingwave3@gmail.com
This Cookie Policy was synchronised with cookiedatabase.org on 27th November 2020.